Information

2016 2017

Practice Leaflet

Please click the link below to download the practice leaflet.

NEW PRACTICE LEAFLET APRIL 2018

Know Your Rights

In April 2014 patients rights  changed again, if you would like to know more about this, read  document below.
Under the government vision for the NHS, the Choice Frameworks tries to make the slogan “No decision about me, without me”, become a reality. The 2014-15 Choice-Framework outlines your rights from April 2014.

2014-15_Choice_Framework

New Patient Registration

New patients may apply at reception and complete a new patient registration form. When applying please bring your medical card if you have one.

If you wish to complete the registration form before you come along to the health centre, please download the form – GMS1 below, complete it and bring a copy with you to reception to register.

GMS1

Appointments

Did you know that your local pharmacy offers appointments for the treatment of minor ailments, if you have a minor ailment you can get an instant appointment by asking to see the pharmacist. The pharmacist will refer you on the your GP, walk-in centre or A&E if your condition requires this. If you qualify for free prescriptions the medication will be provided free of charge, where this is not the case you will be charged the cost of the medication or the normal prescription charge, which ever is less. Ask the pharmacy or Blackwood reception for details of the service. Some pharmacy offer extended opening hours.

To make an appointment at the practice, you can telephone the surgery or enquire at reception.

The practice participates in an advanced access scheme, which allows advance bookings to be made as well as same day appointments. You may also request to see a doctor of your preference.

Please arrive at the practice for your appointment at least 5 minutes early.

Extended Evening Surgery

Unfortunately we are unable to take part in this scheme therefore our last late night surgery will be Monday 25th September 2017.

The health centre is closed at weekends and on bank holidays.

 

Booking Appointments Online

To use this method you must first register at the practice for the service. To do this visit the reception taking with you some Photo ID, passport, driving license, etc. You will then be issued with a User ID and Password to use the service. Use the link below to book appointments Online. If we have GPs on annual leave or sickness due to limited availability this will not be accessible.

Patient Access

You can also access the service using an App on your Android or Apple smart phone or tablet computer, to use this method you must also register at the practice as above. Next you need to download the app using the link below.

Patient Access App

Patient Conduct

This practice operates a policy of zero tolerance on violence or aggression to staff. Patients exhibiting this behaviour will be removed from the practice list and allocated to a specially designated practice via Walsall PCT. Tel no 01922720255.

Patient Confidentiality

Confidentiality and access to patient to patient information: All staff have access to patient information and the patients rights under the Freedom of Information Act allows patients to access such information. For further details ask at reception.

On-Line Repeat Prescriptions

Following a request from our Patient Representation Group, the practice has now introduced an on-line repeat prescription ordering facility.
To use this, please markup your existing repeat prescription form with your requirements and then scan the form as a pdf and email it to the practice at the address below. For those without access to a scanner, please download and complete the the form below, then email the form to the practice at the address below.

Please note: Repeat prescription will held until the repeat is due, if you make your request early.

Please email your completed forms to: [email protected]

A more efficient method of obtaining your repeat prescription is to use the Repeat Prescription Service offered by many Chemists and also operate a medication delivery service for patients who register with them.

We are now live for Electronic Prescribing where your prescription can be sent electronically to a Chemist of your Choice – this does exclude specific drugs e.g. Controlled Drugs.

Please call in at the pharmacy of your choice and collect an application form.

Please Click Here to download the Repeat Prescription Request Form

Out Of Hours

NHS Service

Call 111
Easier to access local NHS Healthcare services.
If you need medical help fast.
Think you need A & E or another NHS urgent care service.
You do not know who to call or do not have a GP.
This service is available 24 hours a day, 365 days a year.
Calls are free from landline and mobile phones.

Emergency Help
Call 999 only for immediate life threatening emergencies.
A medical emergency, crime or incident occurring now

Police Service
Call 101
Can be used to contact the police help desk.
To report none emergency crimes .
To speak to the police about a general enquiry.
To contact the police when the call is less urgent than a 999 type call.

Local Hospitals / Accident & Emergency
Good Hope Hospital, Rectory Rd, Sutton Coldfield. 0121 378 2211
Manor Hospital, Moat Rd, Walsall. 01922 721172

Local NHS Walk-In Centres

Kingstanding (2.7 miles)
Warren Farm Urgent Care Centre
Warren Farm Health Centre, Warren Farm Road, Kingstanding, Birmingham, B44 0PU, tel: 0121 465 5613
Opening Hours:- 08:00 – 19:30 every day (open bank holidays and weekends)
http://www.warrenfarmurgentcarecentre.nhs.uk/

ERDINGTON (4.5 miles)
Erdington Health and Wellbeing Walk-In Centre,
High Street, Erdington, Birmingham, B23 6SJ, tel: 0121 686 8010
Opening Hours:- 08:00 – 20:00 every day (please try to arrive no later than 18:00 if you wish to be seen the same day)
http://www.nhs.uk/Services/GP/Overview/DefaultView.aspx?id=43575

Walsall

Walsall Urgent Care Centre (Community Site)

Saddlers Shopping Center
Bridgeman Street
Walsall WS1 1YT

01922 605730
Open 8am – 8pm every day

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Walsall Urgent Care Centre ( Hospital Site – Walsall Manor )

Walsall Manor Hospital
Willbraham Road, off Moat Road
Walsall WS2 9PS

01922 656391
Open 7am – midnight every day

https://www.walsallurgentcare.nhs.uk/
BIRMINGHAM (7.0 miles)
Birmingham NHS Walk-In Centre,
Lower Ground Floor. Boots Chemist. High St. Birmingham, B4 7TA, tel:0121 255 4500
Opening Hours:-
10.00-18.00 Monday-Saturday
11.00-17.00 Sunday.
http://www.thepracticeplc.com/surgeries/birmingham-nhs-walk-in-centre